This Privacy Policy outlines Collins & Co. Realtors & Auctioneers (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at https://www.collinsandcompany.info/ (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and for providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

Why We Collect Information

We collect and use information to respond to your requests, provide real estate and auction services, operate our website, maintain business records, and meet applicable legal obligations.

This Privacy Policy explains our information practices. Visiting our website or continuing to use it does not constitute consent to marketing calls or text messages. Where consent is required for a particular activity, we request it separately.

We collect two types of data and information from Users. 

The first type of information is unidentified and non-identifiable information pertaining to a User, which may be made available or gathered via your use of the Site (“ Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Information, which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
• Registration information: When you register to our Site, you will be asked to provide us with certain details such as: full name; e-mail or physical address, and other information.
• Information obtained for newsletters, contact info, and the general usage of our website tools to do real estate business
• Information obtained in the regular course of doing business
• Contact information for direct communications via email, phone call, text message, online messaging, or any other means of contacting you

Collins & Co. Realtors & Auctioneers uses personal information to respond to inquiries, coordinate property searches and showings, provide real estate and auction services, manage customer relationships, maintain business records, and operate and improve our website.

Relevant information may be accessed by our authorized staff and agents to handle your inquiry or provide the services you request. We also use service providers for website hosting, property-search tools, customer relationship management, communications, technical support, and analytics. We limit the information provided to these vendors to what is needed for their work on our behalf.

When necessary to carry out a transaction or auction engagement, we may disclose relevant information to the parties and professionals involved, consistent with your instructions and applicable requirements.

Mobile Information and SMS Consent

We do not sell or rent mobile phone numbers, text-message subscription information, or SMS consent records. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Providers that operate our customer-support and messaging systems may process this information only as needed to provide those services on our behalf. SMS consent does not authorize another business to send you marketing messages.

These restrictions apply throughout this Privacy Policy, including its advertising, marketing, and business-transfer provisions.

We may also disclose information when required by law or valid legal process, or when reasonably necessary to protect rights, investigate fraud, or maintain security.

We use customer relationship management systems to organize inquiries, assign appropriate team members, respond to questions, coordinate appointments, support real estate and auction services, and maintain communication records.

Access is limited to personnel and service providers who need the information to perform authorized work for Collins & Co. Assigning an inquiry to a Collins & Co. agent, auctioneer, or coordinator does not authorize unrelated businesses to market to you.

We collect permission for service-related and marketing text messages separately where both are offered.

Service-related texts may address your inquiries, appointments, showings, customer support requests, real estate transactions, or auction-service engagements. Marketing texts may include property opportunities, real estate service promotions, new-auction announcements, and auction-event or bidding reminders, according to the categories you select.

Providing your phone number does not, by itself, authorize recurring marketing texts. Website use, acceptance of a privacy policy, email newsletter enrollment, and third-party auction registration are not substitutes for the applicable SMS consent.

We use your recorded choices to determine which messages you receive. Declining text messages does not prevent you from making an inquiry or requesting services through another available channel.

We do not disclose mobile information to outside businesses or affiliated entities for their own advertising or promotional use. We do not sell, rent, or transfer text-message consent.

Providers that operate our CRM, deliver communications, host our services, or assist with customer support may process information needed to perform those services for us. They are not authorized to use that information to market their own products or services to you.

SMS enrollment records and consent are excluded from permissions elsewhere in this policy that discuss advertising audiences, promotional sharing, or similar uses. Those broader provisions do not authorize the sale or transfer of SMS permission.

To stop text messages, reply STOP to the sending number. We may send one final confirmation of your cancellation. You can also contact our office to withdraw permission or update your preferences.

Reply HELP for messaging assistance, call (423) 543-5741, or email collinsandcoinfo@gmail.com.

To stop marketing emails, use the unsubscribe link in the email or contact us. Email and text preferences are maintained separately unless you request that we stop both. Any subsequent communication will respect your instructions and applicable requirements.

Updates to this Privacy Policy do not independently enroll you in text messages or expand an existing SMS permission. We obtain additional consent when needed for a new messaging purpose.

You may request to: 

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
3. Request rectification of your personal information that is in our control.
4. Request erasure of your personal information. 
5. Object to the processing of personal information by us. 
6. Request to restrict processing of your personal information by us.
7. Lodge a complaint with a supervisory authority.
   

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

David Collins

Owner & CEO - Collins & Co.

(423) 543-5741

collinsandcoinfo@gmail.com

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations. 

We may rectify, replenish, or remove incomplete or inaccurate information at any time and at our own discretion.

We retain CRM and communication records for the periods needed to provide services, document consent and withdrawal, resolve disputes, and satisfy applicable recordkeeping obligations. We may retain limited suppression information to prevent a previously unsubscribed number or email address from being added to marketing again.

We use reasonable administrative and technical measures to protect the information we maintain. No electronic storage or transmission system can be guaranteed completely secure.

You may contact us to request access to, correction of, or deletion of information, subject to applicable obligations and exceptions.

Property-search services and auction platforms may collect information under their own privacy policies. Permission provided to another platform does not automatically authorize Collins & Co. to send marketing texts.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing the website. Cookies are very helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies', which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period, and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example, to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' which are set by other online services that run content on the page you are viewing, for example, by third-party analytics companies who monitor and analyze your web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly, and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Please note that some data recipients may be located outside the EEA. In such cases, we will transfer your data only to such countries as approved by the European Commission as providing an adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Collins & Co. may provide information about property opportunities, real estate services, upcoming auctions, and related events, subject to your communication preferences and applicable requirements.

Email: You may unsubscribe from promotional emails using the unsubscribe link included in those messages. We may retain a limited suppression record to honor your request. Necessary non-promotional emails about an inquiry, transaction, or service may continue.

Text messages: We obtain your permission before enrolling you in text messaging. Service-related and marketing text-message permissions are collected separately. We send messages within the scope of the permission you provide, and marketing texts require your express written consent. Consent to text messages is not a condition of purchasing property, participating in an auction, or receiving our services.

Providing a phone number, submitting an inquiry, browsing our website, or accepting our website terms does not by itself enroll you in SMS messaging.

You may withdraw SMS consent by replying STOP to a message or contacting us at collinsandcoinfo@gmail.com or (423) 543-5741. After opting out, you may receive one confirmation text. Further texts covered by your opt-out will stop unless you subsequently provide new consent.

For additional messaging details, please review our Terms & Conditions.

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors.

If you are a parent or guardian and believe your child has provided personal information to Collins & Co. through this website, please contact us at collinsandcoinfo@gmail.com so we can review the situation and take appropriate action.

We may update this Privacy Policy as our services, information practices, or applicable requirements change. The “Last Updated” date indicates when the revised policy takes effect. We will provide additional notice or request consent when required.

An update to this policy does not enroll you in text messaging, expand an existing SMS consent, or override an opt-out. We will obtain any additional permission required before using your information for a new purpose.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at collinsandcoinfo@gmail.com or use the contact details below.

Contact

Collins & Co. Realtors & Auctioneers

112 Armed Forces Drive
Elizabethton, TN 37643
(423) 543-5741
collinsandcoinfo@gmail.com

Tennessee Licenses & Firm Details

Tennessee MLS #364 - Tennessee Real Estate Firm #265789 - Tennessee P.A.L. #4465

Virginia Licenses & Firm Details

Virginia Auctioneer License #: 2907005033

North Carolina Licenses & Firm Details

North Carolina Auction Firm #: 11055  - Carolina License #11054

Auctioneer & Principal Broker - David Collins

Last Modified 09/30/2026